Return Policy
Return Policy
We want you to feel confident when buying original art from MOLODA ART GALLERY.
Ready-made original artworks
If you purchase online as a consumer, you may exercise the statutory right of withdrawal for a ready-made, non-personalised artwork within 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, receive the artwork.
To exercise this right, email moloda.art@gmail.com within that period, clearly state that you wish to return the order and include the order number.
After notifying us, return the artwork without undue delay and no later than 14 calendar days after that notification. For an ordinary withdrawal return, the customer bears the direct return cost unless we expressly agree otherwise.
The artwork must be packed safely and returned in the condition in which it was received. It may be handled only as necessary to establish its nature and characteristics. Where permitted by law, any reduction in value caused by excessive handling may be taken into account.
Refunds
When the right of withdrawal is validly exercised, we refund the payments due under applicable law using the original payment method unless expressly agreed otherwise. The refund may be withheld until we receive the returned artwork or the customer provides evidence that it has been sent, whichever occurs first.
Commissions and personalised works
Artworks made to the customer’s specifications or clearly personalised — for example, commissions in an individually agreed size, composition, subject or with other personal requirements — are excluded from the ordinary right of withdrawal where the legal exception for personalised goods applies.
This does not limit the customer’s legal rights if a personalised artwork arrives damaged, is defective or does not conform to what was agreed.
Damaged, defective or incorrect works
If a work arrives damaged, defective or incorrect, contact moloda.art@gmail.com as soon as reasonably possible. For transport damage, keep the packaging and send clear photographs of the artwork and package so the incident can be documented with the carrier. A request for prompt notice does not limit statutory consumer rights.
Include the order number and relevant photographs. We will review the case and provide the solution required under applicable law.
Cancellation before dispatch
To cancel a ready-made work before dispatch, email moloda.art@gmail.com as soon as possible. For personalised commissions, cancellation depends on whether work has already started and on the agreed conditions.
Contact
Email: moloda.art@gmail.com