Shipping & Returns
Practical information about shipping, delivery and returns for original artworks purchased from MOLODA ART GALLERY in Las Palmas de Gran Canaria.
Shipping
Ready-made artworks are normally prepared and dispatched within 2–5 business days. For commissioned or custom works, production time depends on the size, technique and project requirements and is agreed with the client before completion; many custom projects require approximately 5–30 business days before dispatch.
Estimated transit after dispatch is approximately 5–10 business days within Europe and 10–21 business days for other international destinations. These are estimates rather than guaranteed delivery dates. Customs procedures, local holidays, remote destinations and carrier delays can affect transit times.
Shipping Costs
Shipping cost depends on the destination, artwork size, packaging and delivery method. The applicable cost is shown at checkout where available or confirmed directly by the gallery before payment for orders requiring a custom shipping quotation.
Customs and Import Charges
International orders may be subject to import duties, taxes or customs charges imposed by the destination country. Unless expressly agreed otherwise, these charges are the responsibility of the recipient and are not included in the artwork price or shipping charge.
Packaging
Each artwork is inspected before dispatch and packed according to its size, surface, framing and destination. Some large canvases may be shipped rolled when this is the safer transport option; the format will be confirmed before dispatch.
Delivery Address
Please check the delivery address carefully before dispatch. If you notice an error, contact us as soon as possible at moloda.art@gmail.com.
Returns for Ready-Made Artworks
If you purchase online as a consumer, you may exercise the statutory right of withdrawal for a ready-made, non-personalized artwork within 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, receive the artwork.
To exercise this right, email moloda.art@gmail.com within the 14-day period and clearly state that you wish to withdraw from the purchase. Please include your order number.
After notifying us, the artwork must be returned without undue delay and no later than 14 calendar days after that notification. For an ordinary withdrawal return, the customer bears the direct cost of returning the artwork unless we expressly agree otherwise.
The artwork should be packed safely and returned in the condition in which it was received. The customer may handle the artwork only to the extent necessary to establish its nature and characteristics. Where permitted by law, any reduction in value caused by handling beyond what is necessary may be taken into account.
Refunds
When the right of withdrawal is validly exercised, payments due under the applicable consumer rules will be refunded using the same payment method used for the original purchase unless expressly agreed otherwise. The refund may be withheld until the returned artwork is received or until the customer provides evidence that it has been sent back, whichever occurs first.
Custom and Personalized Artworks
Artworks made to the customer’s specifications or clearly personalized — for example, commissions created to an individually agreed size, composition, subject or other personal requirements — are excluded from the ordinary right of withdrawal where the legal exception for personalized goods applies.
This does not limit the customer’s legal rights if a custom artwork arrives damaged, is defective or does not conform to what was agreed.
Damaged, Defective or Incorrect Orders
If an artwork arrives damaged, defective or incorrect, contact us at moloda.art@gmail.com as soon as reasonably possible. For transport damage, please keep the packaging and send clear photographs of the artwork and packaging so that the incident can be documented with the carrier. A request for prompt notification does not limit statutory consumer rights.
Cancellation Before Dispatch
If you need to cancel a ready-made artwork before it has been dispatched, contact us as soon as possible. For personalized commissions, cancellation depends on whether work has already started and on the conditions agreed for that commission.
Contact
For shipping quotations, delivery questions, returns or order support, email moloda.art@gmail.com.