Refund policy
Order Processing
All orders are processed within [1-2 business days].
• Custom artworks require additional production time before shipping ([5–30 business days]).
• Ready-made artworks are shipped within [2–5 business days] after purchase.
⸻
Shipping
We offer worldwide shipping.
Estimated delivery times:
• Europe: [5–10 business days]
• International: [10–21 business days]
Delivery times are estimates and may vary due to factors beyond our control (customs, carrier delays, etc.).
Customers are responsible for providing accurate shipping information.
⸻
Returns & Exchanges
Custom-Made Artworks
All custom artworks are made specifically for each customer.
For this reason, we do not accept returns or exchanges on custom orders.
⸻
Ready-Made Artworks
We accept returns for ready-made (non-custom) artworks under the following conditions:
• You must contact us within 7 days of delivery
• The item must be returned in its original condition and packaging
• The customer is responsible for return shipping costs
Once we receive and inspect the item, we will issue a refund to the original payment method within [2–5 business days].
⸻
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 24 hours of delivery at moloda.art@gmail.com
Please include:
• Your order number
• Clear photos of the item
• Photos of the packaging
We will review your request and offer a solution, such as:
• Replacement
• Partial or full refund
⸻
Cancellations
Orders can be canceled within [24 hours] of purchase.
After this time:
• Custom orders may already be in production and cannot be canceled
• Ready-made items may already be prepared for shipment
⸻
Contact Us
If you have any questions, please contact us:
📧 moloda.art@gmail.com
⸻
Important Notes
By placing an order, you agree to this policy.